Privacy Policy for Monsoon Wash
Monsoon Wash ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our site, use our services, or interact with us.
Information We Collect
We collect various types of information to provide and improve our automotive services. This includes:
- Personal Identification Information: This may include your name, email address, phone number, and vehicle details (make, model, license plate) when you book a service, register on our site, or contact us.
- Payment Information: When you make a booking, we collect necessary payment details (e.g., credit card information). This data is processed securely by our third-party payment processors and is not stored directly on our servers.
- Service-Related Information: Details about the services you request (e.g., Exterior Car Wash, Interior Vacuuming, Tire Shining, Wax Application, Engine Bay Cleaning, Headlight Restoration, Paint Protection, Odour Removal, Upholstery Cleaning) and your appointment history.
- Technical Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, referral URLs, pages viewed, and access times. This helps us understand site usage and improve functionality.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings.
How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Services: To process your bookings, perform the requested automotive services, and communicate with you about your appointments.
- Customer Support: To respond to your inquiries, provide support, and address any issues you may have.
- Personalization: To tailor our services and communications to your preferences and past interactions.
- Marketing and Promotions: To send you updates, special offers, and information about our services that may be of interest, where you have consented to receive such communications. You can opt-out at any time.
- Improvement of Services: To analyze how our site and services are used, conduct research, and develop new features and offerings.
- Security and Fraud Prevention: To protect our site, services, and customers from fraudulent activities and to ensure the security of our operations.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing and Disclosure of Your Information
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors and partners who perform services on our behalf, such as payment processing, website hosting, analytics, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Monsoon Wash
18 Bedok South Road, #01-12
Singapore 460018